Terms of service

These terms apply to your use of the Dear Abroad Overseas Private Limited website, accounts and related online features. By using them, you agree to these terms and our Privacy Policy. A written service engagement may set additional terms for the consultancy services you purchase; it governs those service-specific matters without limiting rights under applicable law.

Dear Abroad provides guidance and assistance relating to overseas education/admissions, visas, permanent residency, citizenship and visa appointment/slot bookings, according to the services agreed for your case. Website information is general guidance and may change as authorities update their requirements.

Governments, consulates, universities and other relevant authorities make eligibility, admission, visa, PR and citizenship decisions. We do not guarantee approval, admission, appointment availability or a particular processing time. Slot availability and appointment dates depend on the relevant official systems and may change.

The scope, deliverables and any professional representation are agreed in writing. General website guidance is not a substitute for advice from a qualified professional where your circumstances require it.

Provide accurate account information, keep your sign-in credentials secure and notify us of suspected unauthorised use. You are responsible for activity you authorise through your account. Do not impersonate another person, share another person’s credentials or bypass access controls.

Public registration and Google sign-in create access to authorised user features; they do not automatically grant employee or administrative access. Clients may access only their own authorised records. Employee access is controlled by company roles and assignments and can be suspended or withdrawn.

Provide complete and accurate information for your engagement, review submissions and notify us promptly of relevant changes. Do not submit false, altered or misleading documents. You must have authority to provide information about another person, including any dependent applicant.

Only upload documents relevant to your case. Do not post passwords, verification codes or confidential information belonging to others without authority. Shared client-timeline notes can be read by the client and authorised staff; use them for case updates rather than unrelated sensitive information.

Service fees, taxes, deliverables, payment schedules and any cancellation or refund conditions are confirmed in your quotation or written engagement before work begins. Ask for clarification before accepting or paying.

Government, institution, application-centre and other third-party fees are separate unless expressly included. Third-party cancellation/refund conditions are determined by that provider and applicable law. These website terms do not create a blanket no-refund policy or remove mandatory consumer rights.

We may contact you using the details you provide and send service-related emails, document requests or dashboard notifications. Keep your contact details current and check communications relevant to your case.

Dashboard updates reflect information available to us and are not official government or institution decisions unless accompanied by the relevant official confirmation. Email submission to a delivery provider does not guarantee that it reaches your inbox.

Do not misuse the website, upload malicious content, send spam, interfere with its operation or attempt to access another person’s records. We may restrict access where reasonably necessary for security, misuse, legal obligations or the terms of your engagement.

We aim to keep the service available, but maintenance, connectivity, provider outages and changes to third-party systems may interrupt access. We may update website features and will handle any ongoing paid engagement according to its agreed terms.

Google sign-in, email delivery, payment providers where applicable, and external government/university portals are third-party services subject to their own terms. Links to external websites do not give us control over their content, availability or decisions.

Website branding and company-created content belong to Dear Abroad or their respective licensors. You may use the website for your own legitimate enquiries and services; unauthorised copying, resale or impersonation is prohibited. You retain your rights in documents you provide and authorise the processing needed for your requested services.

We are responsible for our services in accordance with the written engagement and applicable law. We are not responsible for independent authority decisions or events outside our reasonable control merely because we provided assistance. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.

These terms are governed by applicable Indian law. Disputes are subject to the jurisdiction of competent courts and any mandatory consumer or other legal rights. Contact us first to discuss a concern and seek a practical resolution.

We may update these website terms, with the current updated date displayed above. Changes to agreed paid services are handled under the relevant engagement. Contact Dear Abroad Overseas Private Limited at info@dearabroad.in, telephone +91 9347468378, or Vijay R One Towers, 3rd Floor, 3rd Avenue, Patrika Nagar, HITEC City, Hyderabad, Telangana 500081, India.