Privacy policy

Dear Abroad Overseas Private Limited (Dear Abroad, we, us or our) operates this website and its enquiry, account and client-service features. This policy explains how we handle personal information when you browse, contact us, sign in or use our consultancy services.

For privacy questions or requests, email info@dearabroad.in. Our contact address is Vijay R One Towers, 3rd Floor, 3rd Avenue, Patrika Nagar, HITEC City, Hyderabad, Telangana 500081, India.

Enquiry and contact information: your name, email address, telephone number and country calling code, destination, visa or service interest, lead source and information you provide in enquiries or conversations.

Account information: sign-in identifiers, contact details, profile information and authentication/session information needed to create and secure your account.

Service records: application details, requested or uploaded documents, process updates, shared timeline notes, communications and service/payment records you provide when relevant to your engagement. Documents may contain identity, passport, education, employment or financial information; provide only information needed for your case.

Technical information: device/browser information, session storage and security or diagnostic records processed by the website, hosting and authentication infrastructure.

If you choose Google sign-in, we request basic identity information needed to authenticate you, such as your Google account identifier, email address, name and profile picture if Google supplies it. We use this information to sign you in, maintain your account and communicate about your services.

Google sign-in does not request access to your Gmail messages, Google Drive files, calendar or contacts. Signing in does not grant employee, administrator or CRM access. Those permissions are managed separately by authorised company administrators.

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements where applicable. We do not sell Google account information or use it for targeted advertising. You can manage third-party access in your Google Account settings; removing Google access does not automatically delete service records we must retain.

We use information to respond to enquiries, assess the services you request, organise consultations, manage visa/admission/PR/citizenship or slot-booking assistance, request documents, provide process updates and communicate about your case.

We also use information to manage accounts and assignments, protect against unauthorised access, maintain administrative audit records, handle support requests and meet applicable legal obligations. Where applicable, processing is based on your request or consent, performing an engagement, legal obligations or legitimate service/security needs.

Service emails and dashboard notifications support your enquiry or engagement. Marketing communications, where offered, are handled separately and subject to applicable consent and opt-out requirements.

Authorised Dear Abroad employees and protected administrators access records according to their permissions and assignments. Clients can access their own authorised applications, documents and shared updates; staff-only notes and administrative audit records are not part of the public client timeline.

Our hosting, database/authentication and communications providers process information needed to operate these features. These may include Lovable Cloud/Supabase, Google for sign-in and Resend for email delivery, as configured. Their services are also subject to their own privacy terms.

Where your engagement requires it, relevant information may be shared with universities, immigration/consular authorities, visa application centres, authorised service partners or professional advisers for the services you request. We may also disclose information when legally required or necessary to protect lawful rights and security. We do not sell your personal information.

We use access controls, protected document storage and audit records for relevant changes and administrative actions. No online service can guarantee absolute security; contact us promptly if you believe your account or information has been compromised.

We retain information as needed to answer your enquiry, deliver services, keep appropriate business records, resolve disputes and comply with legal requirements. Retention depends on the record and purpose. Information no longer needed is deleted or anonymised through appropriate operational procedures; backups may remain until their normal expiry.

Service providers may process or store information in other countries. Applicable contractual and legal safeguards govern such processing.

The website and its authentication providers use cookies or similar browser storage where needed for sign-in, session management and security. Blocking or clearing this storage may sign you out or prevent account features from working. Optional tracking, if introduced, requires the notices and choices applicable to it.

You can ask to access or correct your information, request deletion of your account or data, withdraw consent where applicable, or raise a privacy concern by emailing info@dearabroad.in. Use the subject “Privacy request” and describe the request; do not send passwords or verification codes.

We may verify your identity before acting. Some records may need to be retained for legal, contractual or dispute-resolution reasons, and we will explain relevant limitations. You can stop optional marketing through the provided opt-out or by contacting us. Your rights and any response requirements depend on applicable law.

Applicants under 18 should use our services with a parent or legal guardian. A parent or guardian should authorise the provision of a minor’s personal information and participation in an engagement. Contact us if information was provided without appropriate authority.

We may update this policy as our services or requirements change. The updated date appears at the top of this page. For questions or privacy concerns, contact Dear Abroad Overseas Private Limited at info@dearabroad.in.